Delete Your Account

How to Delete Your Account

You can request deletion of your brick'em account and all associated data using any of the following methods. All deletion requests require identity verification to protect your account.

Option 1: In the Mobile App (Recommended)

1. Open the brick'em app and sign in to your account
2. On the Home tab, tap the menu icon (three lines) in the top-left corner
3. Tap the gear icon in the top-right of the menu to open Settings
4. Scroll to the bottom and tap Delete account
5. Type DELETE in the confirmation box, then tap Delete account

Deletion happens immediately and cannot be undone. It permanently removes your account, inventory, and scan history, so export your inventory first if you want a copy.

Option 2: On the Web

1. Sign in at dashboard.brickem.io
2. Click your profile in the top-right corner, then the gear icon in the top-right of the dropdown to open Settings
3. Go to Account security and scroll to the bottom
4. Under Danger zone, click Delete account
5. On a phone, the path is More in the bottom-left, then Account, then Account security
6. The web dashboard does not delete accounts on its own. The dialog asks you to email [email protected], and we handle it from there. If you have an active subscription, cancel it first.

Option 3: By Email

Send an email to [email protected] with the subject line "Delete My Account" from the email address associated with your account. We will verify your identity before processing the request. You may be asked to confirm ownership of the account by responding from your registered email address or providing additional verification. We complete verified requests within 30 days, and usually much sooner.

What Data Is Deleted

When you delete your account, the following data is permanently deleted:

• Your account profile and login credentials
• Your inventory items and collections
• Your scan history and saved results
• Your connected marketplace tokens, mirrored listings, and templates
• Your Norman conversations, notifications, and push tokens
• Your community posts, friendships, and referral history
• Your avatar and listing photos
• Your app preferences and settings

What Data May Be Retained

Certain data may be retained for a limited period as required by law or for legitimate business purposes:

• Transaction records: payment and subscription history at Stripe, PayPal, Apple, or Google may be retained for up to 7 years for tax and accounting compliance
• Support tickets: with your account identifier removed, for up to 3 years
• Public share pages: share links are not tied to your account. Send us the links and we will remove them
• Anonymized analytics: aggregated, non-identifiable usage data may be retained for product improvement
• Legal obligations: data required to comply with legal proceedings or regulatory requirements

Active Subscriptions

Deleting your account does not automatically cancel active subscriptions. Please cancel your subscription through the App Store, Google Play Store, or your account settings before requesting deletion. Any remaining subscription time will not be refunded upon account deletion.

Questions?

If you have any questions about the deletion process, contact us at [email protected]. For more information about how we handle your data, see our Privacy Policy.